AI-powered chatbots and voice assistants that handle customer queries, HR self-service, IT helpdesk, and internal operations — available 24/7, in multiple languages, across every channel your users already use.
24/7 AI chatbot handling FAQs, order status, account queries, complaints, and escalation routing — with human handoff when the AI reaches its limit.
NLP-powered voice agent for IVR replacement, appointment booking, status queries, and authenticated account management — reducing call centre load by up to 70%.
Employees query leave balances, payslips, policies, and benefits via chat — integrated with AURA for live data and zero HR team interruptions.
First-line IT support handling password resets, software requests, outage reporting, and ticket creation — resolving 60%+ of tickets without human agent involvement.
Arabic, English, Hindi, Urdu, and 11+ additional languages — with auto-detection and seamless language switching mid-conversation.
Intent analysis, resolution rates, handoff triggers, sentiment trends, and CSAT tracking — all surfaced in the VINI analytics dashboard.
VINI deploys across the channels your customers and employees already use — no new apps to install, no new habits to build.
A retail bank deployed VINI as their first-line WhatsApp support agent. Within 90 days, 70% of incoming customer queries were resolved by VINI without agent involvement, reducing call centre headcount requirements significantly.
Banking · Customer SupportA 1,200-employee manufacturing group deployed VINI's HR self-service bot integrated with AURA. Over 4,000 leave, payslip, and policy queries are handled automatically every month — freeing HR for strategic work.
Manufacturing · HR Self-ServiceA baseline VINI deployment for a single use case (e.g. customer FAQ chatbot) typically takes 3–4 weeks. We use your existing FAQs, knowledge base, and product documentation to fine-tune the model.
Yes. VINI detects escalation signals (complex queries, negative sentiment, explicit agent requests) and hands off the full conversation context to a human agent — with zero repetition for the customer.
Yes. Arabic is a first-class language in VINI, including Gulf dialect support. The platform auto-detects the user's language and responds accordingly, supporting Arabic-English code-switching common in GCC markets.